Marlene Summers, senior vice president of ECI’s Global Customer Support, named a Silver 2025 Stevie Award…
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Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
Deloitte leads a packed field in the 2024 Gartner Magic Quadrant for Digital Experience Services. In…
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Beyond digital transformation: how experience innovation is key to growth
For years, digital transformation has been the mantra for businesses everywhere. Yet, despite substantial technological investments,…
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Leveraging Avaya Experience Platform to accelerate your digital banking transformation
Banks are striving for digital innovation but regulatory constraints, data security and privacy concerns, integration challenges,…
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4 Retail Technology Trends Set to Transform Customer Experience in 2025
In an era where artificial intelligence can predict your next purchase and virtual try-ons have become…
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Where customer experience and digital transformation meet
It’s one thing to say that digital technology has completely changed — and will continue to…
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ECI Software Solutions Acquires Avid Ratings, Expanding Industry-Specific Homebuilder Solutions with Leading Customer Experience Capabilities
Innovative and modern customer experience solutions strengthen ECI’s offerings to the residential construction industry through this…
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Merging digital transformation with employee experience
When optimizing your tech stack to refine the employee experience, how do you ensure that frontline…
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